Nov 23rd Finding new phone provider
We are in the process of finding a new VOIP provider.
During this time our phone systems may not be completely operational.
Please email us with your number if you need to talk to us and we shall endeavour to respond within one business day.
We will be performing a major server upgrade on Friday July 8th at midnight EST.
All services will be affected.
The outage should not last more than 3 hours.
Apr 19th Visa Mastercard gateway maintenance
Notice of scheduled maintenance Saturday April 23 2016 Our Visa / MC gateway will be conducting scheduled maintenance on our phone lines on Saturday, April 23 2016 between 6:00 am and 10:00 am PST (9:00 am to 1:00 pm EST).Other payment methods such as Paypal, Interac, Cheques and cash will not be affected by this maintenance during this time. Read More »
Mar 15th Gateway system maintenance
Our credit card payment gateway will be conducting scheduled maintenance on Sunday March 20 between 2am and 4am Mountain Time (8am to 10am GMT). Customers attempting to process transactions during this time may encounter a "system unavailable" message. We appreciate your patience while we make key system upgrades that will ensure our system ... Read More »
Jan 21st Memory issues today
Our main server ran out of memory today.
A renegade background process ate it all up soour server crew rebooted and all was well.
Service was degraded for about 10 or 15 minutes before the reboot.
Everything is back up 100% now.
Nov 9th Server Move to Vancouver
As per our last newsletter, we have moved our servers to a newer, faster, and more redundant colocation facility in Vancouver.In doing so, we also moved your hosting services from server5.domainsunder.ca to server7.domainsunder.ca.If you are having problems with your email this morning, please go into the incoming and outgoing email settings and ... Read More »
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The power to our scotia place facility in Edmonton was restored late this afternoon.
We did not experience any downtime thanks to the natural gas backup generator on site. There is a UPS that needs work as it was damaged at the power loss, however it is not serious.
Oct 4th Server outage restored
Cpanel service and the hard drive was recovered by 11:00 (A.M.) yesterday.
We had a 30A power stip that was overloaded in our co-location facility.
Last night we added two more 15A power strips and have two power feeds to our three power strips now.
Oct 3rd CPanel server outage
Our cpanel service are currently down. We will be restoring from September 27th as soon as possible.
Downtime is expected to be several hours.